"Utilizing the CBAS Scoring Module allowed us to automatically identify and resolve selected populations of credit balance accounts that were the result of misposted allowances. CBAS improves our bottom line without having to add additional staff."

Suzanne Tschetter, CPA
Manager, Financial Reporting
The Cleveland Clinic Foundation

The Cleveland Clinic is a world-class academic medical center that includes a 954-bed hospital, outpatient services, a research institute and an education foundation.

"Our challenge is to keep the credit balance accounts less than one day in receivables. This effort is made more challenging since we provide the billing office services for seven Hospital Providers located in multiple northwest states with individual credit balance processing procedures and policies. Our daily key challenge was to manage the credit balance process for all entities in one place. CBAS is the tool we use to accomplish our need and goal. The CBAS personnel supporting us have been extremely responsive to our diverse needs. CBAS has increased our staffs productivity. CBAS provides comprehensive Management and Productivity reports to assist everyone from the Credit Balance Analyst to Management."

Carol L. Johnson
Director, Business Office
HealthServicesNW
A Providence and Swedish Partnership

Health Services Northwest, (HSNW), is a for profit organization providing Hospital Business Office billing services to the Providence and the Swedish Healthcare facilities in the northwest. There are seven hospital providers that Health Services Northwest is servicing.